In the early days of the internet, email natives loved to trade tales of executives who asked their assistants to print out emails so they could read and respond to them on paper. Now we all use email, and assistants are a seemingly rare commodity. But they can still play a useful role in managing your messages.
That kind of support is no longer limited to the lucky few who have administrative help on staff, either. Thanks to the emergence of the collaborative economy, in which people can access services on a pay-for-use model, there are more and more options for getting administrative support, whether it be using a virtual personal strapline assistant service like Zirtual , hiring strapline a part-time assistant through Craigslist, or having more traditional access to administrative support through your company. strapline
An assistant can reduce the burden of email management in ways automated systems can t, be they third-party plugins or rules and filters that you set up within your inbox. They can function as your email triage system, conduct your daily inbox reviews, or even reply to individual messages. strapline The most effective setup combines human support a smart set of email rules and filters so that you re not wasting your assistant s time on the routine job of deleting junk mail or filing missives that you don t need. Considering how much of your workload likely involves reviewing incoming messages, replying to calendar requests and ensuring your top-priority emails get answered promptly, asking for assistance with email triage strapline is in fact one of the best uses of administrative support.
If the idea of delegating email management fills you with alarm, know that you don t need to give someone full access to your email in order to get meaningful help managing your inbox (more on this in the setup section below). How much of your email you delegate depends not only on how much support you have available, but also on your working style, your relationship with your assistant, and your office culture. Here are few questions to ask yourself before deciding how much email management you can delegate, and whom you want to hire for that support:
How much skill and discretion can you expect? In the most ideal situation, you d get daily support from a highly trusted assistant who has direct strapline access to your inbox and outbox, so they could work through calendar invitations, billing or financial admin, or other routine requests. But trusting someone with your outbox is only advisable if you trust that person s judgment about your work and priorities, and know that their grammar and spelling is at least as good as your own. And trusting someone with direct access to the whole of your primary inbox is only advisable if you can expect that person to exercise as much discretion as you d get from a priest or therapist. If you re working with part-time or virtual support, you ll need to scale back these expectations; it will be your job to decide which emails your assistant sees and addresses, rather than vice versa.
What kind of relationship do you have with this person? If you rely on a certain amount of professional distance to make your working relationship successful, it may feel awkward for your assistant to come across personal email from friends or family. If your assistant is paid by your company, rather than you personally, take care to avoid exposing your assistant to messages strapline that could create any conflicts of interest (for example, correspondence about a possible job change). And if you share your assistant with others, think carefully about whether managing your email is feasible in the context of your assistant s overall workload.
What s normal in your office? If your peers get help managing their email, or there s a common practice of delegating certain kinds of email management (like calendaring), strapline then don t hesitate to do the same. If you would be the first person at your level to get email triage assistance, strapline talk with your manager, HR team, or IT department (to ensure you re complying with email security guidelines) before asking your assistant to help. And if you re thinking of hiring an outside assistant on your own nickel, make sure that you only forward or share email in a way that complies with your company s email policies.
Once you have determined who will provide you with email support and to what degree you will rely on them, you need to set up a system that will allow you to manage your inbox collaboratively. That system includes both the technical set-up that will let you share email, and establishing clear expectations about how you and your assistant will work together. I recommend:
Using delegation services: Since sharing your password is a risky proposition, it s a good idea to share access to your email by using a delegation service like those provided by Gmail or Outlook . Delegation allows someone else to access your email
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